Refund Policy

At [Your Educational Website], we strive to provide high-quality educational content and a positive learning experience for all our students. However, we understand that sometimes circumstances may require a refund. Our refund policy is designed to be fair and transparent, ensuring that you have peace of mind when enrolling in our courses.

Eligibility for Refunds:

• Course Cancellation: If a course is canceled by [Smart Trac for Training], you will receive a full refund.
• Withdrawal Before Course Start: If you withdraw from a course more than one week before it begins, you are eligible for a full refund.
• Withdrawal After Course Start: If you withdraw within the first Session of the course, you may be eligible for a partial refund 50%. No refunds will be issued after the first week.

Refund Process:

• Request Submission: To request a refund, please contact our support team at [support email] with your course details and reason for withdrawal.
• Review and Approval: Our team will review your request and notify you of the approval status within 5 business days.
• Refund Issuance: Approved refunds will be processed within 10 business days and credited to the original payment method.

Exceptions:

• Non-Refundable Courses: Certain courses may be non-refundable due to their nature or special conditions. These will be clearly indicated at the time of enrollment.
• Technical Issues: If you experience technical issues that prevent you from accessing the course, please contact our support team for assistance. Refunds for technical issues will be considered on a case-by-case basis.

We are committed to ensuring your satisfaction and providing support throughout your learning journey. If you have any questions or concerns about our refund policy, please do not hesitate to reach out to us.